Frequently Asked Questions
Everything you need to know about your Vsalon beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking number so you can follow your package's journey.
Are Vsalon products cruelty-free?
Yes, we are committed to ethical beauty. All products curated on Vsalon are 100% cruelty-free and have not been tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on beauty tools or cosmetics that have been opened.
Do you offer international shipping?
Currently, Vsalon ships to the United States, Canada, and the UK. Shipping rates and delivery times vary depending on your specific location.
How can I find the right product for my skin type?
Each product page includes a detailed description and a 'Best For' section. You can also contact our beauty consultants via live chat for personalized recommendations.
Is it safe to use my credit card on your site?
Absolutely. Vsalon uses industry-standard SSL encryption to ensure that all your personal and payment information is kept 100% secure and private.